Reference

Legal access for your Indonesia account

kpk100 sets out the Legal terms behind account access, wallet records and policy requests in one clear place.

Account termsData requestsWallet recordsLocal-law access

Policy terms around DANA and QRIS

kpk100 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal terms explain who may access the account, how identity and phone details are used, and what happens when a payment record needs checking. The same policy applies when you fund through DANA, OVO, GoPay or QRIS, or use a bank transfer or virtual account

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connected to BCA, BRI, Mandiri or BNI. Before account access, we may require the stated phone verification step and may hold a transaction while account details are checked. Availability depends on local law, and our terms apply only where local law permits. Read this page before
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opening an account or asking us to change your records.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Get policy help before account changes

A clear contact route matters when you need a Legal answer rather than a wallet status update.

DATA PRACTICE

How we protect policy records

Legal handling is tied to practical account controls, not just wording on a page.

Account data

We connect account records to the phone verification step used for access, helping us identify the correct account when you…

Cookie choices

Our Legal wording covers cookies used around account access and page operation.

Payment evidence

A DANA, OVO, GoPay or QRIS receipt gives us a practical reference for a wallet query.

Security checks

We may compare your account details with the phone verification and transaction reference before changing access or releasing information connected…

Record retention

The Legal terms describe why certain account, payment and support records may be retained, including when a transaction or policy…

Change requests

If a personal detail is incorrect, contact us through the account route with the affected field and supporting reference.

Legal answers for kpk100 account holders

These Legal answers address the questions most often asked before an account is opened or changed. They cover access, personal data, cookies, wallet evidence and contact steps, so you can decide what to do before sending a request. If your situation is not listed, use the policy contact route with your account reference.

The Legal terms cover account access, phone verification, personal data, cookies, payment records, security checks and requests to change stored details. They apply to your account activity where local law permits, and access depends on local law in your location.

Yes. Access depends on local law, and our terms apply only where local law permits. If your location or eligibility changes, check the current Legal wording before opening an account, using the lobby or submitting a payment-related request.

We use the DANA or QRIS receipt and its reference to match a wallet event with the correct account when a Legal or payment-record question is raised. OVO, GoPay, bank transfer and virtual account records follow the same matching process.

You can ask us to check an incorrect eligible detail held in your account record, such as a contact field. Send the affected field through the stated account support route, include your account reference, and we will assess the request under the Legal terms.

The Legal policy explains cookies used around account access and page operation. If you want a cookie clarified or want to request a change, contact us through the policy route shown in your account and identify the page or access step involved.

Include the phone number connected to your account, the subject of your request and any relevant DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. This gives us enough context to locate the correct record without unnecessary repetition.

Yes. Ask through the stated account contact route and specify which account, payment or support record concerns you. Our Legal terms explain why some records may be retained and how we assess requests involving access, correction or removal.

Legal access for your Indonesia account

Get policy help before account changes

How we protect policy records

Account data

Cookie choices

Payment evidence

Security checks

Record retention

Change requests

Legal answers for kpk100 account holders

01 What Legal terms apply to my kpk100 account?

02 Does Legal access to kpk100 depend on local law?

03 How does kpk100 use my DANA or QRIS record?

04 What personal data can I ask kpk100 to change?

05 How are cookies covered by the Legal policy?

06 What should I send with a Legal support request?

07 Can I ask about retained kpk100 account records?

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